Q: Can you search for the item I want on a Japanese website?
A: Please let us know the name or image of the item.
We will guide you to the candidate page (URL).
Q: Why is the billing divided into two payments?
A: The billing is divided into two parts:
when we receive the request for purchasing
the product on your behalf and upon shipment.
This is because we cannot determine
the package size and weight at the time
of the request.
Q: Can I return, exchange, or cancel my order?
A: Due to the nature of the purchase being
made upon your request, we are unable to
accept returns or exchanges.
We appreciate your understanding.
As for cancellations, we can process them
if the order has not been shipped yet.
In such cases, the product price
and transaction fees cannot be refunded.
We appreciate your understanding.
Q: Will there be any import taxes, etc.?
A: If you receive a notification from your country’s
customs or relevant authorities,
please make the payment.
Please understand that if the payment is not completed
and the product is returned to us, we will not be able
to issue a refund.