Please be sure to read it.
If you want to check the price list, click here. →
◆To purchase the requested items on your behalf,
we will first request payment for the product
cost and service fee.
◆The product price includes domestic shipping
within Japan, so please be aware of this in
advance.
◆After the products have arrived at our location,
we will send you an invoice for the international
shipping fee. After we confirm the payment for
the shipping fee, we will ship your order within
3 days (excluding weekends and holidays).
◆Upon receiving the products at our location,we will
open the package, conduct a visual inspection
to ensure the items match your order, and then
repackage them with additional protection
for international shipping purposes.
If there are any damages or issues with the items
at this stage, we will request an exchange
from the purchase store. In such cases, we will in
form you about the extension of the shipping date.
※Furthermore, if you prefer not to have the package
opened and repackaged, please inform us in the
message when placing your order.
In such cases, we will not conduct a visual
inspection to match the items.
◆We will use Japan Post for international shipping.
The fastest delivery option is EMS
(Express Mail Service),
followed by international small packet
with registered mail (up to 30kg),
small package with registered mail (up to 2kg),
and other documents can be sent
as registered letters (up to 2kg) or printed
materials with registered mail (up to 5kg).
Regarding the shipping fee, we will provide an
approximate estimate in the email
when requesting payment for the purchased items.
※For customers who choose EMS shipping, in the
event that the items arrive damaged or broken
during delivery, you can file a claim for
compensation up to 2 million yen, based
on the actual loss.
※Items valued up to 20,000 yen are eligible
for free compensation.
※For customers who choose EMS shipping,
if the value of the contents exceeds 20,000 yen,
you can opt for compensation coverage by
paying an additional insurance fee of 50 yen
for every 20,000 yen value, allowing you
to claim compensation up to 2 million yen
for actual losses. If you wish to apply for the
compensation coverage, please inform us
at the time of placing your order.
◆There are certain items that cannot be shipped
via international mail due to laws, regulations,
or treaties. If an item falls into this category,
we will inform you of the reason and let
you know that it cannot be purchased.
◆Compensation for damages such as loss, theft,
or delay of goods during transportation will be
handled by the respective transportation agencies
according to the compensation regulations of each
shipping method as third parties. In the case of
damages, the recipient must retain the postal item
in its current state and report any discrepancies or
damages to the local post office.
◆As for customs duties, value-added tax,
and other taxes:
Customs duties will be determined by the local
customs officials of the destination country.
We regret that we cannot provide accurate
information in advance, so please understand.
If customs duties, value-added tax, or any other
taxes are incurred at the destination customs,
the customer will be responsible for bearing the
full amount. We kindly request your understanding
and cooperation in this matter.
◆Cancellation and Returns
Due to the nature of the proxy purchasing service,
we cannot accept cancellations or offer refunds
after the shipping process has been completed.
For items that are returned to us due to the
customer’s absence during delivery,
we will hold them for one week.
If we do not receive any contact during this period,
the items will be disposed of,
and refunds cannot be provided.
If a re-delivery is requested, we will charge
only for the shipping fee.
◆Billing details for proxy purchase (1st invoice)
・Product Price
(Product cost, Domestic shipping within Japan)
・Service Fee (Proxy purchasing process,
Repackaging service, Shipping process service)
・Credit Card Payment Processing Fee
◆Items Included in International Shipping Billing
(Second Billing)
・Shipping Fee
・Credit Card Payment Processing Fee
If you would like to check the price list,please click here. →